Shipping policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email with tracking details.
During peak sales periods or promotional campaigns, processing times may be slightly longer.
Shipping Coverage
We currently ship within Malaysia.
For international shipping enquiries, please contact our support team before placing your order.
Delivery Timeframe
Estimated delivery times:
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West Malaysia: 2–4 business days
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East Malaysia: 3–7 business days
Delivery times may vary depending on courier operations, public holidays, or weather conditions.
Shipping Fees
Shipping fees are calculated at checkout based on:
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Delivery location
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Order weight
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Courier rates
We may offer free shipping promotions from time to time. Please refer to current campaign terms.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You may track your parcel directly through the courier’s website.
If you do not receive tracking details within 3 business days, please contact us.
Failed Delivery Attempts
Please ensure your shipping details are accurate at checkout.
If a delivery fails due to:
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Incorrect address
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Unreachable recipient
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Refused parcel
Additional shipping charges may apply for redelivery.
Damaged or Missing Items
If your parcel arrives damaged or incomplete, please contact us within 48 hours of receiving your order and provide:
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Order number
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Clear photos of the parcel and items
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Description of the issue
We will review and assist accordingly.
Important Notes
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We are not responsible for delays caused by courier disruptions or unforeseen circumstances.
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Delivery timelines are estimates and not guaranteed.
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Once parcels are handed over to the courier, shipping timelines are subject to courier service standards